Refund policy

No Returns & Refund Policy

Thank you for shopping with JJ&Z Online Boutique. This No Returns & Refund Policy applies to purchases made directly through our website and, to the extent permitted by the applicable platform, purchases made through third-party marketplaces, social-commerce platforms, and other authorized sales channels.

All Sales Are Final

All purchases are final sale. We do not accept returns or exchanges for unwanted, unused, opened, or used products.

Due to the personal-use nature of our skincare products and for health, hygiene, and product-safety reasons, we generally do not accept returned products.

Customers are responsible for reviewing product descriptions, ingredients, directions, and other available product information before placing an order.

Why We Have This Policy

Our no-return policy is in place for the following reasons:

Personal-use products: Our skincare products are intended for personal use and, once shipped to a customer, cannot be resold as new products.
Health and hygiene: For health, hygiene, and product-safety reasons, we cannot accept returned skincare products for resale.
Quality control: Products are carefully inspected and packaged before shipment as part of our quality-control process.

These measures help us maintain product quality, safety, and hygiene standards for all customers.

No Refunds for Change of Mind

We do not provide refunds, returns, or exchanges because a customer:

Changes their mind after placing an order
Orders the wrong product
Orders the wrong size or quantity
Does not like the product
Decides the product is no longer wanted
Does not like the product's scent, texture, color, or appearance
Experiences results that differ from their personal expectations

This policy applies except where a refund, return, replacement, or other remedy is required by applicable law or the applicable sales platform's mandatory policies.

Damaged, Defective, Incorrect, or Missing Products

If you receive a product that is damaged, defective, incorrect, or missing from your order, please notify us within 3 days of delivery at admin@jjzonlineboutique.com.

Please provide:

Order number
Description of the issue
Photographs of the shipping package and product
Shipping label, if applicable
Required unboxing video, as described below

We will review the claim and, where appropriate, may provide a replacement, store credit, refund, or other resolution in accordance with this policy and applicable law.

Unboxing Video Requirement

For claims involving damaged, defective, incorrect, missing, or incomplete orders, an unboxing video is required to assist us in investigating the claim.

The video should:

Begin before the package is opened.
Clearly show the shipping package and shipping label.
Show the condition of the package before opening.
Show the package being opened continuously.
Show all products and packaging materials included in the shipment.
Clearly show any damage, missing items, or incorrect products.

The video should be continuous and unedited from the time the package is unopened until the contents have been fully inspected.

Customers should retain the original shipping box, packaging, and packing materials until the claim has been resolved.

Claims should be submitted within 3 days of delivery and should include the order number, unboxing video, photographs, and a description of the issue.

Failure to provide an unboxing video may affect our ability to investigate or approve a claim, except where applicable law or a third-party platform's mandatory policies require otherwise.

Allergic Reactions and Skin Sensitivity

Because individual skin types and sensitivities vary, we do not accept returns or provide refunds solely because a customer experiences irritation, sensitivity, or an allergic reaction, except where otherwise required by applicable law.

Customers are responsible for reviewing the ingredient list before purchasing and should not use a product containing an ingredient to which they know or suspect they are sensitive.

If you experience an adverse reaction, discontinue use and seek appropriate medical attention when necessary.

Orders Placed Through Third-Party Platforms

This policy applies to orders placed through our website and, to the extent permitted, orders placed through third-party platforms, marketplaces, social-commerce platforms, and other authorized sales channels.

Third-party platforms may have their own return, refund, cancellation, dispute, and buyer-protection policies.

If you purchased our product through a third-party platform, you may be required to submit a return, refund, or dispute request directly through that platform and in accordance with its applicable procedures and deadlines.

Where a third-party platform's mandatory policy conflicts with this policy, the platform's mandatory policy will govern to the extent required.

Order Cancellations

Orders may be canceled only before the order has been confirmed.

Once an order has been confirmed, it cannot be canceled, modified, or refunded except as otherwise provided in this policy or required by applicable law.

For orders placed through a third-party platform, cancellation requests may also be subject to that platform's cancellation policies and procedures.

Shipping Damage or Loss

Claims involving shipping damage, loss, or delivery issues are also subject to our Shipping Policy.

The buyer is responsible for monitoring the shipment using the tracking information provided and, where applicable, contacting the shipping carrier and filing a claim directly with the carrier.

We may provide reasonable assistance or information needed to support a carrier claim, but the buyer is responsible for submitting and pursuing the claim with the applicable carrier.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

Once we process a refund, the time required for the funds to appear in your account depends on your bank, credit-card issuer, payment processor, or applicable third-party platform.

No Waiver of Legal Rights

Nothing in this No Returns & Refund Policy is intended to limit, waive, or exclude any rights or remedies that cannot legally be limited, waived, or excluded under applicable law.

Where applicable law or a third-party platform's mandatory policies provide a customer with rights or remedies that differ from this policy, those rights or remedies will apply.