Shipping policy

Shipping Policy

Thank you for shopping with JJ&Z Online Boutique. This Shipping Policy applies to orders placed directly through our website as well as orders placed through third-party platforms, marketplaces, social-commerce platforms, or other authorized sales channels where our products are offered.

Order Processing and Shipping Days

Orders are processed and shipped Monday through Friday, excluding U.S. holidays.

Orders placed by 12:00 PM Pacific Time on a regular business day are generally shipped the same business day.

Orders placed after 12:00 PM Pacific Time are generally processed and shipped on the next business day.

Orders placed on weekends or holidays will be processed and shipped on the next business day.

Same-day shipping is not guaranteed and may be subject to product availability, order volume, payment verification, or other circumstances. During promotions, product launches, holidays, or periods of unusually high order volume, processing and shipping times may be longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information, when available.

Orders Placed Through Third-Party Platforms

This Shipping Policy applies to orders placed through our website and, to the extent permitted by the applicable platform, orders placed through third-party marketplaces, social-commerce platforms, and other authorized sales channels.

Orders placed through a third-party platform may also be subject to that platform's shipping, cancellation, refund, and dispute-resolution policies.

Where a third-party platform's policies conflict with this Shipping Policy, the applicable platform's policies may govern the transaction.

Shipping Methods and Delivery Times

Available shipping methods and applicable shipping charges will be displayed at checkout or through the applicable sales platform.

Estimated delivery times provided at checkout or by the shipping carrier are estimates only and are not guaranteed.

Delivery times may be affected by weather, holidays, carrier delays, incorrect addresses, high shipping volume, or other circumstances outside our reasonable control.

Order Changes

Once an order has been placed, we cannot guarantee that changes can be made to the shipping address, shipping method, quantity, products, or other order details.

If you need to make a change, please contact us as soon as possible at admin@jjzonlineboutique.com. We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped.

Once an order has been processed or shipped, we cannot guarantee that changes or cancellations can be made.

For orders placed through a third-party platform, any changes, cancellations, refunds, or other order-related requests may also be subject to that platform's policies and procedures.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will make reasonable efforts to assist with correcting the address before the order is processed or shipped, but we cannot guarantee that changes can be made.

We are not responsible for delays, additional shipping charges, loss, or delivery problems resulting from an incorrect or incomplete address provided by the customer, to the extent permitted by applicable law.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information, when available.

The buyer is responsible for monitoring the shipment and tracking the package using the tracking information provided by the applicable shipping carrier. Please ensure that you monitor your tracking status and are available to receive your package when appropriate.

Please note that tracking information may take some time to update after the carrier receives the package.

Tracking information, delivery status, and estimated delivery dates are provided by the applicable shipping carrier. We are not responsible for delays, interruptions, inaccuracies, or errors in carrier tracking information or delivery estimates.

If tracking information indicates that your package has been delivered, but you cannot locate it, please contact the shipping carrier promptly and follow the carrier's procedures for reporting a missing or misdelivered package. We may assist with the investigation where appropriate, but we cannot guarantee replacement or reimbursement for packages shown by the carrier as delivered, except where required by applicable law.

Lost or Delayed Packages

If your package appears to be delayed or is not delivered within the carrier's expected delivery timeframe, please contact us so that we can assist with determining the status of the shipment.

We may also recommend that you contact the shipping carrier directly.

If a carrier confirms that a package has been lost in transit, we will reasonably assist with the carrier claim process where appropriate.

Any replacement, refund, or other resolution will be handled in accordance with our policies and applicable law.

Packages Marked "Delivered"

If tracking information indicates that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or other persons who may have accepted the package on your behalf.

You should also contact the carrier directly to report the issue.

We will reasonably assist with investigating delivery issues, but we cannot guarantee replacement or reimbursement for packages that the carrier's tracking records indicate were successfully delivered, except where otherwise required by applicable law.

Damaged Packages and Products

If your order arrives damaged, please contact us within 3 days of delivery at admin@jjzonlineboutique.com.

Please provide your order number, photographs of the shipping package, shipping label, packaging materials, and damaged product.

Unboxing Video Requirement

For claims involving damaged, missing, defective, incorrect, or otherwise incomplete orders, an unboxing video is required to assist us in investigating the claim.

The video should:

Begin before the package is opened.
Clearly show the shipping package and shipping label.
Show the condition of the package before opening.
Show the package being opened continuously.
Show all products and packaging materials included in the shipment.
Clearly show any damage, missing items, or incorrect products.

The unboxing video should be continuous and unedited from the time the package is unopened until the contents have been fully inspected.

Customers should retain the original shipping box, packaging, and packing materials until the claim has been resolved.

Claims should be submitted within 3 days of delivery and should include the order number, unboxing video, photographs, and a description of the issue.

Failure to provide an unboxing video may affect our ability to investigate or approve a claim, except where applicable law requires a different remedy or prohibits such a requirement.

Shipping Damage Claims

If your package appears damaged when delivered, we recommend photographing the package before opening it.

Please retain all original packaging and shipping materials until your claim has been resolved.

Where appropriate, we may assist with submitting a claim to the shipping carrier.

Risk of Loss or Damage During Transit

Once an order has been delivered to the shipping carrier, the risk of loss or damage during transit passes to the customer, to the extent permitted by applicable law.

We are not responsible for loss, theft, delay, misdelivery, or damage occurring after an order has been transferred to the carrier, including circumstances resulting from carrier handling, transportation, weather, accidents, or other events outside our reasonable control, except as otherwise required by applicable law.

We will reasonably assist customers with carrier claims when appropriate.

Nothing in this Shipping Policy is intended to limit or exclude any liability that cannot legally be limited or excluded under applicable law.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, or another delivery issue attributable to the customer, we may contact you to arrange reshipment.

Additional shipping charges may apply to reship an order.

If you do not respond within 30 days after we contact you regarding a returned package, we may treat the order as canceled and issue a refund, less any applicable shipping costs, fees, or other amounts permitted by law.

Shipping Restrictions

We currently ship to thethe 50 United States and D.C.

Certain products or destinations may be subject to shipping restrictions based on applicable law or carrier requirements.

If we are unable to ship an order to the selected destination, we will contact you and provide an appropriate resolution.

Delays Outside Our Control

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disru-ptions, carrier interruptions, government actions, public emergencies, labor disruptions, or other unforeseen events.

Shipping Policy for Third-Party Orders

For orders purchased through a third-party platform, customers should retain their order confirmation, tracking information, and any other documentation provided by the applicable platform.

Where applicable, customers may also be required to submit claims, disputes, cancellations, or refund requests through the platform on which the order was placed.

Nothing in this Shipping Policy is intended to override rights or protections provided to customers under applicable law or the applicable third-party platform's mandatory policies.